Thursday 23 April 2009

Grumpy old man

I called in at the National Railway Museum in York. I'd strongly recommend it: it's free and it's fascinating (although a little full of slightly strange people ogling railway engines and spare parts).

But it reminded me just how far standards have fallen. Travelling on the East Coast line used to be a pleasure. But since National Express took over the franchise from GNER almost everything has got worse - comfort, standard of food, ease of booking, lack of newspapers. They have now stopped the restaurant service and are in the process of putting back ticket barriers on platforms. Fortunately, they are losing money so there is a chance they will have to hand back the franchise, as GNER did. Hopefully any new franchise will include service standards.

Here is a photo of LNER's place setting for dinner. Followed by the current effort.

Enthusiasts may appreciate this background information on the route. A film was made about it in the 1950s.

Does this make me a grumpy old man? Probably. But I feel better for writing this. And it does reinforce one of my messages: as a country, we too often forget the value of things as we focus on the price.

1 comment:

Minnie said...
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